Privacy Policy

1.1. ENVECON LDA, having its registered office at Alameda fonte velha 22 quinta da beloura Sintra 2710-694, Lisbon, Portugal ("Envecon", "Company", "we", "our", or "us") is committed to protecting the privacy and personal information of users accessing or using the LogStar Cloud Platform ("Platform"). This Privacy Policy explains how Envecon collects, uses, stores, processes, discloses, and protects Personal Data and other information obtained through the Platform.

1.2. This Privacy Policy forms an integral part of the Terms of Service governing the use of the Platform. By accessing or using the Platform, the User acknowledges that they have read, understood, and agreed to this Privacy Policy.

2.1. This Privacy Policy applies to:

• the LogStar Cloud Platform;
• associated web portals and mobile applications;
• APIs and system integrations;
• AI-enabled functionalities;
• support services; and
• all related products and services provided by Envecon.

3.1. Depending upon the nature of the Services, Envecon may collect the following categories of information:

3.2. Personal Information:

• Name
• Email address
• Mobile number
• Company name
• Job designation
• User credentials
• Profile information

3.3. Technical Information:

• IP address
• Browser type
• Device identifiers
• Operating system
• Login history
• Session information
• System logs
• Error reports
• Diagnostic information

3.4. Business Information: The Platform may process:

• ERP records
• Customer information
• Operational records
• Logistics information
• Inventory data
• Asset information
• Documents
• Images
• Files
• Reports
• Configurations

3.5. AI-Generated Information: Where AI-enabled functionalities are used, Envecon may process:

• images uploaded by Users;
• AI-generated outputs;
• metadata;
• processing logs; and
• analytical results.

3.6. Location Information: Where enabled by the User or required for operational purposes, the Platform may collect location information for logistics, fleet management, yard management, or related services.

4.1. Envecon processes information for the following purposes:

• providing access to the Platform;
• user authentication and authorization;
• delivering ERP and cloud-based services;
• providing AI-enabled functionalities;
• maintaining system security;
• monitoring system performance;
• troubleshooting technical issues;
• responding to customer support requests;
• performing analytics and reporting;
• improving products and services;
• preventing fraud and unauthorized access;
• complying with legal and regulatory obligations;
• protecting the rights and legitimate interests of Envecon and its Users.

5.1. Where applicable, Envecon processes information on the basis of:

• User consent;
• performance of contractual obligations;
• compliance with legal obligations;
• legitimate business interests; and
• other lawful grounds permitted under applicable laws.

6.1. Information collected through the Platform may be stored on secure cloud infrastructure, databases (including MySQL or equivalent systems), backup systems, and disaster recovery environments managed either by Envecon or authorized service providers.

7.1. Envecon implements commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, destruction, or loss.

7.2. However, no electronic system, software application, cloud environment, or method of transmission over the Internet can be guaranteed to be completely secure. Accordingly, Envecon does not warrant absolute security of any information transmitted to or stored on the Platform.

8.1. Envecon may disclose information to:

• affiliated entities;
• cloud hosting providers;
• infrastructure providers;
• AI service providers;
• technology vendors;
• integration partners;
• professional advisers;
• auditors;
• regulatory authorities;
• law enforcement agencies; or
• other entities where disclosure is required by applicable law or legal process.

8.2. Envecon does not sell Personal Data.

9.1. The Platform may include artificial intelligence and automated processing capabilities.

9.2. AI-generated outputs are based on information, configurations, and instructions provided by Users.

9.3. Envecon does not warrant that AI-generated outputs will be complete, accurate, error-free, or suitable for any regulatory, operational, legal, or commercial purpose. Users remain solely responsible for independently reviewing and validating all AI-generated outputs before relying upon them.

10.1. Users are responsible for ensuring that:

• information uploaded to the Platform is lawful and accurate;
• they possess all necessary rights and permissions to upload such information;
• confidential information is uploaded only where authorized;
• they maintain the confidentiality of login credentials; and
• they immediately notify Envecon of any suspected unauthorized access.

11.1. Envecon retains information only for as long as necessary to:

• provide the Services;
• comply with applicable legal and regulatory requirements;
• resolve disputes;
• enforce contractual rights;
• conduct audits;
• maintain security records; and
• preserve evidentiary records.

11.2. Following expiry of applicable retention periods, information may be securely deleted, anonymized, or archived in accordance with applicable law.

12.1. Subject to applicable laws, Users may have the right to:

• request access to their Personal Data;
• request correction of inaccurate information;
• request deletion of Personal Data where legally permissible;
• withdraw consent where processing is based upon consent;
• object to certain processing activities; and
• submit complaints regarding privacy practices.

12.2. Requests may be made using the contact details provided below.

13.1. The Platform may use cookies, session identifiers, analytics tools, and similar technologies to:

• authenticate Users;
• maintain user sessions;
• improve functionality;
• monitor usage;
• enhance security; and
• generate analytics.

13.2. Users may manage certain cookie preferences through their browser settings; however, disabling cookies may affect Platform functionality.

14.1. The Platform may integrate with third-party services, APIs, software, cloud infrastructure providers, analytics providers, or AI providers.

14.2. Envecon is not responsible for the privacy practices or policies of such third parties. Users are encouraged to review the applicable privacy policies of those third-party providers.

15.1. Where required for service delivery, system operations, disaster recovery, support, or cloud hosting, information may be processed or transferred to jurisdictions outside the User's location, subject to appropriate safeguards and applicable legal requirements.

16.1. The Platform is intended solely for business and enterprise use and is not directed toward children.

16.2. Envecon does not knowingly collect Personal Data from children in violation of applicable laws. If such information is identified, Envecon will take reasonable steps to delete it.

17.1. Envecon reserves the right to modify or update this Privacy Policy at any time.

17.2. The updated version shall become effective upon publication on the Platform unless otherwise specified. Continued use of the Platform following publication constitutes acceptance of the revised Privacy Policy.

18.1. For any questions, requests, or complaints relating to this Privacy Policy or the processing of Personal Data, Users may contact:

• Company Name: ENVECON LDA
• Website: www.enveconsoftware.com